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The Customer Experience
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Whether your customers are buying products, scheduling online appointments, or subscribing to your services, they're always using a consistent process with bizBaron.
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Your customer selects the items they wish to purchase, or appointments they wish to schedule, and adds them to their cart.
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For each appointment added to the cart, the customer is guided through an online appointment selection screen to select their desired schedule and appointment time. For items that are not scheduled appointments, this step is bypassed.
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After adding items to their cart, your customer may change the quantity of each item, or select the options for each item. If the pre-selected options have not been defined to satisfy the minimum quantity requirements, the customer is automatically sent to the options selection screen.
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Once the customer is satisfied with the contents of their cart, they can elect to start the "checkout" process. The customer is sent to a verification screen to verify the contents of their order, provide an optional comment, and select their method of payment.
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If PayPal® is selected as the method of payment, the customer is transferred to PayPal's website to pay for their order. Once payment is complete, the customer is transferred back to your website to view the completed order details.
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If PayPal® is not selected as the method of payment, or there is no charge for the order, the customer is shown the completed order details. If a charge exists, monetary settlement must be satisfied by whatever means you have established.
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Once the order is complete, an email receipt is emailed to the customer and the related location. Additional emails are sent to both parties whenever the order status changes (refunds, cancellations, etc.).
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Your customers can login to their accounts at any time to view or print order details from their order history. Any appointments can be cancelled or rescheduled, as long as the defined minimum lead-time requirement is satisfied.
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Need More?
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Is bizBaron missing something that you need? Would you like to see something added, whether it be an option or completely new functionality? Simply contact us through our Product Support Email Form and let us know. We'll respond to you within 24 hours to let you know if we will pursue your request, and an approximate date of when your requested enhancement will be available. Please try to be as specific as possible in your request so that we know all of the requirements for your enhancement.
Our development and online documentation staff delivers quick, efficient, and high quality enhancements to meet your needs. Contact us and let us know what you need.
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